Passenger Operative

Become: Passenger Operative

Many ports will have training programmes in place for new employees and an apprenticeship in Port Operations, with a pathway for Passenger Operations is currently under development. An N/SVQ level 2 has been developed for Port Operations, with a pathway in passenger operations.

About: Passenger Operative

A Passenger Operative assists with the movement of passengers either sailing from, or arriving at the port. Ports handle passengers travelling on all types of vessels: those using passenger ferries to and from Ireland or Europe, cruise ships with worldwide destinations or small river ferries. The types of work Passenger Operatives are required to do will depend on the type of vessel but would normally include the following:

Physical tasks – the lifting of passenger baggage on and off baggage trailers, carrying baggage on or off the ship, assisting disabled passengers, positioning passenger barriers and directing vehicles.

Customer service – passenger operatives are normally the only port employees passengers will see when using the port. They are required to answer general queries, provide updates on sailing/arrival times and delays, provide information on local facilities such as taxis and hotels, and guide passengers and their vehicles on and off the vessel. In some ports there is also a requirement for operatives to check passports and tickets.

Handling situations – a busy port passenger terminal filled with passengers can give rise to situations that require careful handling by the Passenger Operative. They may be required to deal with drunkenness, aggression, illness, emergencies and other demanding situations.